Common Tech-Related Problems

From forgetting our passwords to deciphering error messages, most of us have at one point or another experienced our “a-ha” moment when a tech-support specialist advises us how to fix our computer glitches.

The solution to the problem is frequently simpler than most people realize. One tech-support specialist we know has a basic motto: “If all else fails, reboot.” Though rebooting has been known to cure minor ills, there are still a wide array of problems users frequently encounter, which more often than not can be resolved either by the tech-support specialist on the phone or a trip to the computer store.

Forgetting passwords: This is more common than you think. A number of users even forget passwords they use on a frequent basis. These days, there is usually a “Forgot Password?” option on most websites, where you can simply obtain a new password in a matter of minutes. A help-desk analyst we contacted says that this is easily the most recurring problem users face and that frequently their “caps lock” button is on.

Can’t turn on your computer or nothing happens: About.com reports that “the number-one reason a computer won’t turn on is because it wasn’t turned on!” Check the power switch. If it does switch on, but it’s not working, it could be related to the power supply.

Computer is running slow: Various factors can slow your computer down to a crawl, particularly if there is very little disk space or if it’s been infected with malware. Our help-desk analyst explains that with malware infections, “People are tricked into believing that the pop-ups they receive are actually from a program installed on their computer. So they click on it, and the infection starts to work its way through the computer.” You can help safeguard your computer by not clicking on suspicious links, and clearing your cache or uninstalling a few of those games you rarely play can help create more space. Another solution is to run a program like System Mechanic, which can clean up system clutter and help boost Internet speed.

Strange sounds coming from your computer: As noted in a recent article, if you hear strange noises emanating from your computer, it could spell trouble for your hard drive. A tech expert we spoke with recommends taking your computer in, where a specialist can look at it and attempt to salvage the data.

Messages about memory: A tech expert we contacted says that “a cheap way” to avoid getting messages about low memory is to simply shut off your computer when you’re not using it. (This is a trick that actually worked in our case, because we had a habit of running a lot of programs at once and leaving the computer on 24/7.) But if you’re still getting memory messages, it’s time to buy more RAM. According to pctechbytes.com, “Upgrading your computer’s memory is one of the easiest ways to improve speed and performance.”

"Hijacked" browser: This takes place when, for example, your home page switches to an unfamiliar one (hence, the “hijacking”) or you get an unusual number of pop-ups. This is frequently the result of spyware. Tech experts recommend that you can usually prevent hijacking by updating your anti-virus program, or on the other hand, you can try a different browser.

Difficulty using documents and spreadsheets: Your colleagues expect that spreadsheet by Monday, and frankly, you still find Excel intimidating and difficult to use. Microsoft.com actually offers online training for Excel, Outlook, PowerPoint, and other software, and there are plenty of other online tools that can help you master the art of various programs.

-- Tara Taghizadeh --