<< Back to AOL Desktop 9.7
1. I'm having trouble downloading or installing AOL Desktop 9.7. What do I do?

We apologize if you're having difficulty downloading or installing AOL Desktop 9.7. The problem may be resolved by choosing an alternate download site -- click here.

2. What are the system requirements to use AOL Desktop 9.7?
  • Windows XP, Vista, 7 or 8
  • Internet Explorer 7.0, 8.0, 9.0 or 10.0
  • 266 MHz or faster computer processor
  • 1 GB RAM
  • 512 MB free hard disk space*
  • 28.8 kbps or faster modem, or other Internet connection
  • 1024 x 768 or higher screen resolution recommended

  • *Please note that you may need additional disk space if you have a large Personal Filing Cabinet. This only applies if you select to Upgrade to AOL Desktop 9.7 from a previous version of the AOL Desktop software.
3. What's new in AOL Desktop 9.7?

AOL Desktop 9.7 brings a few updates to our classic all-in-one software. Though it looks and feels similar to other versions of AOL, it now includes an all-new browser and updated toolbar with clearly categorized and automatically-updated menu item choices.

4. How can I browse without signing on first?

If you have a broadband Internet connection, you can browse the Web without signing on. Even if your sign-on screen appears when you start AOL Desktop 9.7, the browser is ready to go -- just enter a Web address or search term into the bar at the top of the screen, and click "Go." If you later decide to use email, IM or adjust your account settings, you can sign on for full access by selecting "Sign On" from the top menu. To choose whether the sign-on screen appears at startup, click the "Settings" icon in the toolbar, select "Start-Up Settings" and either check or un-check the box next to "Always ask me to sign in when I start up AOL."

5. Where's my Sign-On screen?

Users with a broadband Internet connection can browse the Web without signing on first. If your sign-on screen does not appear at startup and you'd like it to, click the "Settings" icon in the toolbar, select "Start-Up Settings" and check the box next to "Always ask me to sign in when I start up AOL."

6. Why do I get a 'Restore Session' pop-up when I log in?

With this setting enabled, browser sessions will be restored to their previous state in the event of a service interruption. If your AOL Desktop software closes or logs out unexpectedly, your browser session will be saved for you when you sign in again. Only browser sessions will be restored, not email or IMs, and you must be signed on to restore sessions. You can enable or disable this feature at AOL Keyword: Browser Settings.

7. How do I become an AOL member?

Whether you're looking for an easy way to connect to the Internet, or great features to enhance your online experience, AOL has a variety of plans starting as low as $4.99 per month. Plans include comprehensive online security software from McAfee, 24/7 technical support (select plans only), up to seven AOL screen names with unlimited email storage, and all-in-one Internet software such as AOL Desktop 9.7. To get started and choose the right plan for you, click here.

For other helpful information about AOL's products and services and answers to additional questions, visit Discover AOL or AOL Help.

Discover AOL provides information about AOL's many products and services, including computer tech support (AOL TechGuru), free software (AOL Desktop 9.7, AOL Desktop for Mac, AIM), Safety and Security tools (McAfee® VirusScan® Plus -- Special edition from AOL) and free services like Video, Radio, Email, Instant Messaging and Parental Controls. Check out AOL A-Z for a full, alphabetical directory of everything on AOL.